Returns

CANCELLATION OF ORDER AND RETURN OF PRODUCTS

Nothing in this cancellation and returns policy limits, restricts, excludes or modifies any of Your statutory rights under the Australian Consumer Law.

Once Survivor Watch has received full payment of Your order, then subject to Your statutory rights under the Australian Consumer Law, You have no right and are unable to cancel, refund and/or modify Your order. Survivor Watch does not offer refunds simply in the event You change Your mind or make a wrong decision.

Survivor Watch will replace any Products purchased from Survivor Watch that are not of acceptable quality, have been wrongly described or do not otherwise meet the consumer guarantees contained in the Australian Consumer Law, or any other statutory rights you may have.

Where a Product is defective, Survivor Watch also provides a manufacturer’s warranty, details of which are available at www.survivorwatch.com.au This may be extended for an additional 12 month period at a cost of $120 (inc GST). Should You need to return any Products, please notify SW promptly, by emailing info@survivorwatch.com.au

The cost of return shipping is at Your expense, unless the Products delivered to You are faulty or do not fit the description of Your order. We recommend using a tracked service to ship the package. Survivor Watch is not responsible for Products that are lost during return shipment.

Once the Products being returned have been delivered to Survivor Watch, we will email You to confirm that the Products have been received. Within 60 days of receiving the Products, Survivor Watch will examine the Products and determine whether the fault can be remedied, and then process either the repair, replacement or refund, at Survivor Watch’s option and subject to Your statutory rights. If Products are being returned, Survivor Watch will issue a refund to the credit card used for the original purchase. If Products are being repaired or replaced, Survivor Watch will deliver the repaired or replacement Products. The repaired or replacement Products will be shipped upon availability. Shipping is free on repaired or replacement Products, however, shipping to international destinations may incur additional import duty and taxes which You are responsible for paying.